Contact Us

We are happy to help with questions about orders, delivery, item details or consignment enquiries. Preloved.Kiwi is based around Auckland's North Shore and supports customers across New Zealand through the online store.

Before you contact us

• For order questions, please include your order number if you have one.
• For product questions, please include the product name or link.
• For consignment enquiries, please include a short description, photos if available, brand, size and condition.

Response times

We aim to reply as soon as practical during normal business hours. Response times may vary during weekends, holidays or busy selling periods.

Consignment enquiries

If you are interested in consigning items, please tell us what you would like to sell and whether the items are clean, complete and ready for resale. We will let you know if they may be suitable for the store.

Helpful details

The more detail you provide, the faster we can help. Clear photos, measurements and condition notes are especially useful for preloved and consignment items.